Work history connected to QA.
My experience connects QA support, SAP workflow validation, ticket handling, technical support, documentation, and issue resolution.
Apr 2026 - Present
Technical Documentation & AI Evaluation Contractor
Scale AI / Outlier · Freelance, Remote
- Reviewed technical outputs against instructions and rubrics.
- Checked for missed requirements, unclear behavior, and documentation gaps.
- Practiced structured quality review that supports QA and documentation work.
May 2024 - Jul 2025
Business Architect / Software Engineer
Accenture · Hybrid
- Supported SAP S/4HANA operations through ServiceNow ticket handling, workflow validation, UAT support, regression testing, QMS/process documentation, and escalation coordination.
- Validated issues involving user access, failed workflows, incorrect data, process errors, system bugs, patches, resets, and incidents.
- Prepared testing notes, validation records, reports, documentation, and support evidence for system changes and issue resolution.
Jan 2024 - Mar 2024
Account Manager Expert
iQor Sta. Rosa
- Handled customer account support with focus on accuracy, documentation, escalation procedures, and process compliance.
- Verified account information, documented concerns, followed resolution steps, and supported issue handling in a fast-paced environment.
Feb 2023 - Oct 2023
Quality Analyst Trainee / Technical Support Representative
TCL Online Services
- Started as a QA trainee supporting process research, web tool assistance, workflow mapping, basic testing, and documentation.
- Handled appliance hardware/software concerns and documented/resolved around 30 issues daily while escalating complex cases when needed.
- Helped prepare clearer documentation for recurring issues and support workflows.